“Is a website that’s giving the wrong information any better than a website that’s crashed?”
If you’re stuck inside this Friday night and you’re a fan of uncomfortable interviews, you’ve come to the right place. After two days of avoiding live interviews with the BBC’s regional news programme for Kent, South East Today, spokeswoman Sarah Boundy took part in a recorded interview with presenter Polly Evans.
Polly Evans: “You can’t blame the weather for your bad communications, can you?”
Sarah Boundy: “I think most people appreciate when there’s ice and snow that because of the third rail network we have in this area, there will be delays and cancellations…”
It makes me wonder if Southeastern’s PR team actually travel on their railway – prattling on about your website is all very well, but if it gives you misleading information about your specific train, you’re going to be pissed off. Four days into the disruption, the information boards at stations are still not telling anybody anything useful. Yet all this seems to be happening on a different world to that inhabited by Southeastern.
For all the grimly sticking to pre-prepared lines about the website, Sarah Boundy may as well have just said “the dog ate my homework”.
Hold on to the end when Polly Evans gets a good line in about fare rises… ouch.
Adding to the sense that Southeastern has learned nothing from January’s snowfall, after four days of severely restricted service, the company is planning a normal service tomorrow – a Saturday – despite widespread ice and fog due overnight. This is what happened in January – three days of “emergency timetable” followed by a miraculous return to form on a Saturday.
(Since I need to be elsewhere early tomorrow, they’d better have a miraculous return to form since I don’t fancy a Siberian march to North Greenwich Tube…)
Finally, you may like to take a look at the 11.10am entry in the Guardian’s UK! snow! chaos! liveblog! which bears a striking resemblance to some of the themes dealt with here over the past few days. I’ll take it as a compliment…